In 2025, Artificial Intelligence (AI) integrated with Customer Relationship Management (CRM) and automation is no longer a futuristic concept but a crucial tool for small businesses in Windsor-Essex to thrive. By analyzing data for smarter marketing, enhancing customer service with chatbots, streamlining operations, and providing deeper customer insights, AI empowers local businesses to work more efficiently and personalize customer experiences. Combining this with mobile messaging allows for real-time engagement and relationship building while business owners focus on in-person interactions. Victoria Elliott, a fellow Windsor-Essex entrepreneur, specializes in helping small businesses implement these technologies, offering strategic CRM implementation, AI-powered marketing automation (including SMS), website integration, and ongoing support to future-proof their operations and drive sustainable growth
Running a small business is no easy feat, especially when you’re wearing all the hats — from marketing and scheduling to customer service and follow-ups. That’s why I created my Business in a Box: a done-for-you monthly service that takes care of your website, email marketing, automations, AI tools, SMS messaging, and more. It’s designed to help you reclaim your time, stay organized, and give your customers a seamless experience — all without the tech overwhelm or high agency prices. From creating a website that works while you sleep, to building email workflows that nurture your audience, to setting up smart systems that handle tasks automatically, this package supports the entire backend of your business so you can focus on what you love.